VFS
aims to provide an efficient service to the Visa applicants.
If you have some feedback or a complaint, we would like to
know about it as soon as possible. We shall acknowledge
promptly and ensure a comprehensive and timely redress of your
complaint / feedback to the best of our ability. Every Germany
Visa Application Centre operated by VFS maintains a Complaint/
Feedback Register for the benefit of applicants. The Supervisor of the Visa Application Centre shall provide access to
the Register on demand.
Alternatively,
you can e-mail your complaint to
Or
Fax in your complaint at 011-42658208
If
you wish to complain about the service you received from VFS,
you may submit your complaint directly in person at a Visa
Application Centre (s).
In
all cases please provide your name, passport number, address
and telephone number, a clear description of your complaint /
feedback and as much detail of names, dates, places and other
background as possible.
If
you are a VISA applicant then please provide your date of
birth, type of application, Passport Number and Application
reference number as well.
We
will take your complaint seriously, and will try to provide a
full reply within 2 working days. If we cannot give you a full
reply within this time we will tell you when we expect to do
so and keep you up to date with progress.
In the unlikely
event that you are not satisfied with our response, you can
escalate your complaint addressed as per
following:
Consulate of the
Federal
Republic of
Germany
Chennai
9 Boat Club Road
, P.O. Box 3110
,
Chennai – 600
028 , Tamil Nadu ,
India
Appreciation
We
welcome your reviews on the support we provide. They will help
us to identify what we do well and what we could do better. If
you have any comments on the support you have received, please
feel free to write in the compliments register.
VFS
would, of course, is keen to hear from you if you have
received outstanding service from a particular member of our
team and would be delighted to receive your
recommendations.
